Virgin Media DOWN: Some broadband users complain that they can't get online


If you’re trying and failing to access your Virgin Media broadband this morning, it seems you are not alone. Thousands of users are complaining that the popular Internet Service Provider (ISP) is having issues and not working in parts of the UK including the South West.

Independent tracking website DownDetector, which monitors mentions across social media to track when web services are offline, is suggesting that thousands of Virgin users are currently experiencing the outage. In fact, at the time of writing, there are some 1,500 complaints that users can’t access the web.

It’s unclear what is causing the gremlins but users have been quick to complain via social media platforms such as Twitter.

One disgruntled Virgin user said: “Thanks @virginmedia for your internet going down AGAIN ready for my exams. If I fail, I’m taking you down with me.”

Whilst another added: “@virginmedia good morning. My broadband is down in the Exeter area. Any idea when it will be back?”

Virgin has now confirmed the problem with a spokesperson telling Express.co.uk: “We’re aware of a fault affecting broadband and TV services for some of our customers in the South West. We are working as quickly as possible to restore services and apologise to those affected.”

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